Job Title: Banking Assistant – IT
Organisation: Bank of India Uganda
Duty Station: Kampala, Uganda
About Organisation:
Bank of India Uganda Limited was registered in Uganda in 2011 and the license was granted to by Bank of Uganda on 13.03.2012 under Financial Institution Act, 2004. Bank of India (Uganda) Limited officially started operations on 18th -June-2012 by opening its first branch in Kampala-Uganda. We have bouquet of personal and corporate banking, Instant Fund Transfers and lucrative Foreign Exchange products which can be further be customized to satisfy customer requirements. Our bank is wholly owned subsidiary of Bank of India, one of the largest public sector banks in India, established in 1906 and having banking expertise and tradition of over 100 years.
Job Summary: The Banking Assistant – IT Shall assist in Installing software, assisting other staff members in resolving IT issues preparing notes for review of users in system, liaise with vendors/Data center for quick resolution of issues with our core banking system and other software
Key Duties and Responsibilities:
- Testing compatibility of new programs with existing programs.
- Provide support for end-user devices, operating systems, printers, mobile devices, and standard business applications
- Assist users with password resets, account unlocks, access requests and other application support
- Support remote and on-site troubleshooting using approved tools and procedures
- Monitor system alerts, outages, and performance issues, escalating critical incidents promptly
- Assist in preparing MIS and data reports, service level compliance, and incident trends.
- Support problem management efforts by identifying recurring issues and contributing to root cause analysis.
- Participate in IT projects, system upgrades, and service improvement initiatives.
- Stay updated with new technologies and best practices relevant to end-user support
- Implement security standards in the Bank.
- Ensuring compliance with IT policies, procedures, and standards
- Confirms program objectives and specifications by testing new programs, and comparing programs with established standards
- Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs
- Places software into production by loading software and hardware into computer and entering necessary commands
- Maintain client confidence and protect operations by keeping information confidential
- Ensure compliance of regulatory and banking policies and guidelines in IT functions.
- Any other duties and responsibilities assigned as per the need of business.
Qualifications, Skills and Experience:
The ideal candidate will have the following:
- Must have a Bachelor’s degree in Computer science or Information Technology or Business computing or any other technology related field
- Two (2) years working experience in a Bank /Financial institution is a MUST in IT.
- Up to date Knowledge of methodologies and trends in both business and IT or IT security.
- Suitable basic knowledge in IT information security is a must
- Highly organized person, with ability to multitask with ease, Leadership skills. Integrity, Team player. Emotional intelligence skills.
- PHYSICAL DEMAND of THE JOB
- The job requires sitting hours of various system reviews.
- Preferably below 40 years. However, Management reserves the right for determining the age criteria even below /above 40 years keeping in view the experience/qualifications, etc.
Suitable candidates should submit their applications along with their CVs in person to HR Department, Bank of India (U) Ltd, Head Office, Plot 37 Jinja Road next to National Water Offices, Kampala or email it to [email protected] and or [email protected] not later than by 18th October, 2026 up to 5:00PM.