Full-time
Roke Telecom
We’re Hiring!
Account Relationship Officer-SME Business
Apply now!
Send your resume [email protected]
Deadline: 15 October, 2026
KEY RESPONSIBILITIES
- Manage and strengthen relationships with SME customers.
- Provide excellent customer service and after-sales support.
- Resolve customer concerns and coordinate service delivery with internal teams.
- Monitor account performance and prepare customer portfolio reports.
- Identify opportunities for repeat business, referrals, and account growth.
QUALIFICATIONS
- Bachelors Degree from a recognized university.
- Minimum 3 years experience in customer service, account management, or client relationship management.
- Strong communication, analytical, and problem-solving skills.
- Proficiency in Microsoft Office applications, including Excel.
- Experience working with SME customers is an added advantage.
QUALIFICATIONS
- Customer-focused and relationship-oriented.
- Results-driven with high integrity.
- Strong team player.
- Ability to work independently and manage multiple priorities.