Position Mini-Grid Contract and Performance Lead
Duty Station Rhino Camp Refugee Settlement, Arua District
Reports to Team Lead
Contract Two years, renewable subject to performance, funding and
project needs
Job Purpose
To represent AYAN in overseeing the contracted operator of the 600 kWp solar mini-grid, ensuring contractual
compliance, reliable service, sound commercial performance, effective stakeholder engagement and long-term
sustainability. The position provides oversight and does not replace the technical operator’s day-to-day
operations.
Key Duties and Responsibilities
Contract and Operator Oversight
• Act as AYAN’s primary liaison with the contracted mini-grid operator.
• Monitor compliance with the operation and maintenance agreement, service standards and agreed response
times.
• Review operator reports, verify agreed performance indicators and coordinate performance-review meetings.
• Maintain a contract obligations tracker and escalate unresolved issues to AYAN management.
Performance and Commercial Monitoring
• Track system uptime, energy generation and sales, customer connections, revenue collection, losses and
customer satisfaction.
• Conduct periodic site inspections and verification exercises with the operator and relevant stakeholders.
• Review billing, collection and customer-service performance and recommend corrective action.
• Support customer growth, productive use of energy and business-sustainability initiatives.
Stakeholder Engagement and Compliance
• Coordinate engagement with refugee and host-community leaders, local government, regulators, UN
agencies, partners and customers.
• Manage feedback and grievance processes related to mini-grid services.
• Ensure compliance with donor, regulatory, environmental, social, safety and safeguarding requirements.
• Support audits, inspections, monitoring visits and transition planning for increased AYAN and local
management capacity.
Reporting and Records
• Prepare concise monthly and quarterly performance reports for management.
• Maintain complete records of contracts, reports, inspections, complaints, decisions and follow-up actions.
• Identify operational, financial, social and compliance risks and recommend mitigation measures.
Qualifications and Experience
• Bachelor’s degree in Electrical Engineering, Renewable Energy, Energy Systems, Business Administration,
Economics, Project Management or a related field.
• At least five years of relevant experience in energy access, mini-grids, utilities, infrastructure or project
management.
• Demonstrated experience overseeing contractors or service providers and reviewing technical or commercial
performance.
• Experience in donor-funded, rural electrification, refugee or community-development programmes is an
advantage.
• Strong ability to analyse operational and financial information and produce clear management reports.
Core Competencies
• Contract administration and performance management.
• Understanding of solar mini-grid systems and utility business operations.
• Stakeholder engagement, negotiation and conflict resolution.
• Commercial awareness, data analysis and risk management.
• High integrity, accountability and ability to work in a remote multicultural environment.
How to Apply
Apply online using the application form at the link below. Submit your application by Friday 23rd October 2026.
Application link: https://forms.gle/RxpNbCJwetTRJGYRA
AYAN is an equal opportunity employer. Qualified women, refugees, persons with disabilities and host-community
candidates are encouraged to apply. Only shortlisted candidates will be contacted.