Full-time
Stanbic Bank Uganda
Job Description
Supports the Enterprise Banking Hub with day-to-day portfolio administration, client servicing, sales, operations and credit management. Ensures that client requests are fulfilled efficiently, portfolio risks are actively managed and all regulatory and compliance requirements are met.
- Manage and resolve client queries, service requests and complaints within agreed turnaround times.
- Support Relationship Managers in achieving portfolio growth, sales, revenue and client-service targets.
- Identify, capture and refer sales opportunities and maintain accurate pipeline and client information.
- Analyse financial information and support the preparation of high-quality credit applications.
- Monitor excesses, credit limits, annual reviews and conditions of approval to maintain a healthy portfolio.
- Coordinate with internal product, credit and support teams to deliver seamless client solutions.
- Complete account-opening and portfolio-maintenance activities accurately and on time.
- Ensure compliance with banking policies, credit standards and applicable regulatory requirements, including KYC and AML controls.
Qualifications
- A first degree in Business Commerce or a related discipline from a recognised Institute.
- Atleast four years’ relevant banking experience, including exposure to account analysis, lending principles, credit applications, sales and client servicing.
- Experience in an account support, client service support, credit or retail credit collections environment.
- Strong analytical ability and sound interpretation of financial and portfolio data.
- Client focus, clear communication and confidence in engaging internal and external stakeholders.
- Good knowledge of business banking products, account-opening processes and product-related systems.
- Strong risk awareness, attention to detail and disciplined adherence to procedures.
- Effective planning, prioritisation, problem-solving and delivery against deadlines.
- A proactive mindset, willingness to learn and commitment to continuous improvement.
Technical Competencies:
- Analysing and Interpreting Information
- Banking Process & Procedures
- Client Servicing
- Continuous Process Improvement
- Query Resolution
- Risk Identification
- Verbal Communication
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Documenting Facts
- Embracing Change
- Following Procedures
- Meeting Timescales
- Resolving Conflict